Can't Log In?

Anna Marie Privitere · August 2013

Hey all;

We had an issue with the forums for about 12 hours now where logins would be largely failing due to "too many password attempts" -- this should be cleared up now. If you still cannot log in, please contact me at paws@rpgamer.com

Nim · August 2013

Ah, thought my account got hacked or something. Changed my password and all. Farewell old password, you served me well.

ironmage · May 2014

I've been having a lot of trouble logging in lately. I get the message below:

Wrong username or password. You have used up your failed login quota! Please wait 15 minutes before trying again. Don't forget that the password is case sensitive. Forgotten your password? Click here!

I get this message on the *first* login attempt. Even after waiting 15+ minutes, I usually just get the message again. I (obviously) can eventually log in if I repeat this enough times...

Anna Marie Privitere · May 2014

We're seeing this pop up with a small number of people intermittently (less than five reports) -- we're looking into the cause.

silktail · May 2014

I've been having this problem over the last few weeks. But I guess I don't try to log in very often, so that might be why I'm making few reports. (I have usually given up after half an hour!)

Note: I think I only got sent a 5 failed attempts e-mail, when I tried ignoring the 15 minute wait one time. (Although it might also have been because I didn't notice my Capslock at first.)

Otherwise I've just tried the "Remember Me?" option yesterday and now I'm not getting the problem, by virtue of not needing to ever log in ;)
(I wonder if that's why few people are seeing it.)

Wheels · May 2014

I've seen the login issue accessing the forum from the tapatalk app on multiple occasions, but never that I can recall on a web browser.

Acathala · May 2014

silktail wrote: »

I've been having this problem over the last few weeks. But I guess I don't try to log in very often, so that might be why I'm making few reports. (I have usually given up after half an hour!)

Note: I think I only got sent a 5 failed attempts e-mail, when I tried ignoring the 15 minute wait one time. (Although it might also have been because I didn't notice my Capslock at first.)

Otherwise I've just tried the "Remember Me?" option yesterday and now I'm not getting the problem, by virtue of not needing to ever log in ;)
(I wonder if that's why few people are seeing it.)

I've had the same problem, though not as often.

Anna Marie Privitere · May 2014

Can you guys please tell me how you're trying to log in? App (if so which one) or browser (if so which one)?

Wheels · May 2014

I've been using tapatalk on iOS. App just received an update and haven't seen the issue again yet, so may have just been a bug with tapatalk.

ironmage · May 2014

I'm using Seamonkey as a browser (it's basically a Firefox variant). I haven't been having difficulty logging in for the past couple days, though. I'll try to leave a note here if it starts happening again.

silktail · May 2014

I have been using Google Chrome all this time. (It's currently "Version 35.0.1916.114 m", but I don't know what it was when I had the problem.)

"Remember Me" has kept me logged in all this week, so I've seen no issues since then.
I just tried logging out a moment ago and it is letting me log back in again.

Acathala · May 2014

Internet Explorer Browser

Ancient Rune · June 2014

this has been happen to me all the time lately i had to make a new account because it always puts me in the 15 minute wait quota and even after waiting it still does it

and now im stuck with a temp pass that doesnt work either and i cant change my password

smacd · June 2014

deleted.

TheAnimeMan · June 2014

I've had the issue on multiple computers (save those browsers set to remember me) Both IE and Firefox

Ancient Rune · June 2014

Ok so i think ive pin pointed the issue it seems to be trying to log me in through a different ip adress. i got an email stating that it was tring to go though an ip that wasnt mine. Its works through 3g but not at home or on wifi

HyphyKezzy · June 2014

Same issue last couple days. Mostly Chrome but I gave IE a try a few times as well.

ironmage · June 2014

I'm having trouble logging in again, as well, and it's even kicked me off when I tried to preview a post.

If the forum software is blocking IP addresses after a certain number of failed login attempts from that address, but is running behind a proxy that is remapping IP addresses, then that might account for this. (A large group of people appear to belong to the same IP address, but when enough failed logins accumulate, everybody in the group is locked out).

Who has this problem and who doesn't might be related to geographic location, or network topology, or ISP.

nslookup is reporting multiple IP addresses for board.rpgamer.com. Just before posting this, one of those addresses was rejecting me immediately, but the other one let me in (I copied the IP address manually into my browser, instead of using "board.rpgamer.com"). Perhaps there's a load-balancing system gone awry, or a DNS problem?

Non-authoritative answer:
board.rpgamer.com canonical name = Forums-1790325395.us-west-2.elb.amazonaws.com.
Name: Forums-1790325395.us-west-2.elb.amazonaws.com
Address: 54.214.46.96
Name: Forums-1790325395.us-west-2.elb.amazonaws.com
Address: 54.214.46.77

(.96 gave me the "failed login quota" error, .77 let me log in).

Ocelot · June 2014

Thanks for the reports, folks. Unfortunately Paws and Foxworth are at E3 right now, so it might be a few days before anybody can look into this again.

Ancient Rune · June 2014

Well its working now but now i need permission before some of my posts go up

maryadavies · June 2014

Ancient; let me check. Whatever-it-was hit us mods too, we couldn't well..log into our moderator dashboard this afternoon. Fox was here and kicked it, it should be okay now. (We had to get ahold of Fox, that was trouble and a half. Luckily someone had his twitter.) I don't see any posts in moderation by you atm, so I'm guessing you backed out when you saw that.

However, since you're a New Member, what you're getting is the spam filter smacking you. That's normal. Basically until you get rid of New Member, you can't post links without it tripping it; we try to check the queue about every week, so don't let it scare you. We will allow any post that isn't spammy sooner or later. So don't be afraid to try to post links! We just have to double check'em b/c of rampant spambots.

AncientRune · June 2014

well im not really new i had to make another account, my old account (this one) seems to be working now

maryadavies · June 2014

I'll have Paws delete your newer account when she gets back. It served its purpose, but tech you're not supposed to have more than one.

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